-
Web Analytics Advisor, myhamilton Community
Portal Project - Hamilton, Ontario.
Organized,
facilitated and administered the development
of web analytics tools for various portlets and
channels on the myhamilton portal :
Constructed
an e-metrics toolkit for the
portal site and directed the deployment of application programming
interfaces (APIs) to capture user data from a variety of sources including
raw web server logs, web analytics software, workstation cookies,
and server-side controls.
Systematized
an analytics dashboard to observe
current issues and flag improvement opportunities at a glance.
Devised
and assisted in the implementation of web properties based key
performance indicators (KPIs) mapped to business objectives
originally set out by the project team.
-
e-HR Consultant, GE Canada (Corporate)
- Mississauga, Ontario.
Managed
HR business workflow reengineering
by digitization of corporate backend operations :
Developed
a dynamic baseline model for
the implementation of various e-HR initiatives.
Consolidated
existing work-streams for deployment of new business process management
systems.
Developed
the “JoinGE” Employee
Self-Service Portal for New Hires in Canada by scoping
against the U.S. JoinGE initiative.
Harvested
feedback on existing application usefulness and usability and incited
vision and ideas for new application tasks through quarterly HR Council
meetings.
Maintained
regular remote application support provisions for HR Administrators
through the online HR Quickplace and Lotus Sametime tutorials, walkthroughs
and seminars.
Evaluated
and recommended system extensions and add-ons for functional enhancements
and adjunction of new process modules.
-
e-Business Architect & Program
Manager, Corporate Technology Consulting Inc. - Toronto, Ontario.
Lead
e-Business contracts and consulting
engagements with Small and Medium size business (SMB) clients :
Evaluated
client business requirements and advised on appropriate Internet Solutions.
Managed,
delegated and supervised deployment of back-end
intranet systems and front-end site-design contracts.
Coordinated
corporate training projects for System Analysts and Information Architects.
Developed,
revised evaluated and delivered training programs for new technology
courses.
Research Analyst 
